Refund Policy

                                       Please refer to our refund policy below. If you have any additional inquiries, please contact us today, and we will gladly assist you.

Michigan Compiled Laws Chapter 445, Act 331 more commonly known as the Michigan Consumer Protection Act (“MCPA”) and it is a state law that provides consumers with legal protection from unfair methods, acts, or practices during trade or commerce.  Consumer Law sets out consumer rights known as consumer guarantees. 

This policy applies to the refund of tutoring session fees paid by students/parents (referred to as "You" or "you") to Scholars Syndicate (referred to as "Scholars Syndicate").

• Scholars Syndicate offers two payment methods for tutoring session fees:
  
  • Pay as you go (Hourly type) – Payment for sessions is processed seven days prior to the scheduled session.

• Pre-paid bundle – A package of sessions purchased upfront for a discount. Pre-paid bundles are non-refundable, except under "Policy" clause stated within this knowledge article.
• Scholars Syndicate offers two services:
  • One-to-one tutoring programs (referred to as "Individual Learning")

 Group tutoring programs (between five and ten students) (referred to as "Group Learning")

If you are enrolled in Individual Learning and Paying by session:

• Tuition for Session:
  
  • You will be charged for your first tutoring session in advance, and this fee is non-refundable.
  • You will be charged for your second tutoring session seven days prior to the session, and this fee is non-refundable.
  • You will be charged for all subsequent scheduled tutoring sessions at least 48 hours prior to the scheduled date.
  • If you cancel a scheduled tutoring session:
    • More than 48 hours before the session, you can reschedule within the same week without any refunds.
    • The day before the session, you can reschedule within the same week or lose 50% of your session fee without any refunds.
    • On the same day as the session (excluding the hour before the session), you may reschedule prior to your next session to avoid losing your session fee without any refunds.
    • Less than 1 hour before the session or if you fail to appear, you will not be entitled to a refund or rescheduling.
• Termination:
  • After notifying us of the termination of tutoring via email to term@scholarssydicate.com all students will be charged for any remaining lessons as usual. Cash refunds are not available for PAYG.

If you are enrolled in Individual Learning and pay via Pre-Paid Bundles:

• Tuition Session:
  
  • More than one hour before the session, you can reschedule prior to your next session. You are not entitled to a refund.
  • Less than one hour before the session or if you fail to arrive, you are not entitled to reschedule or a refund.
• Termination:
  • After notifying us of the termination of tutoring via email at term@scholarssyndicate.com, any unused balance will be refunded as tutoring credit. Cash refunds are not available.

If you are enrolled in Group Learning:

• Tuition Session:
  
  • You will be charged for your first tutoring session in advance, and this fee is non-refundable.
  • You will be charged for your second tutoring session at least 48 hours prior to the session, and this fee is non-refundable.
  • You will be charged for all subsequent scheduled tutoring sessions at least 48 hours prior to the scheduled date.
  • If you miss a session or can't make an upcoming session, no refund is available. For online tutoring, you may still access recordings for missed sessions.
• Termination:
  • After notifying us of the termination of tutoring via email to term@scholarssyndicate.com, any unused balance will be refunded as tutoring credit. Cash refunds are not available.

Cancellation where there is a failure in the delivery of a session Under the Michigan Consumer Law, Scholars Syndicate is obligated to provide a full refund if there is a 'major failure' in the tutoring sessions. Scholars Syndicate is required to rectify any other failure that is not a major failure.

We offer refunds within 7 days from the date of the first lesson, provided no subsequent lessons have been undertaken. To be eligible for a refund, the following conditions must be met:

• The lesson must have taken place within 7 days of the refund request.
• Only one lesson has been undertaken.

Prior to processing any refund, our service team will make every effort to find a replacement tutor for you, free of charge. Our goal is to match you with a tutor who better suits your specific needs and learning style.

Engagements purchased under a discounted pack are only entitled to a credit refund. A credit refund means that students/families can use the credit hours to request a replacement tutor or credit transfer to another student. 

Refunds will be evaluated on a case-by-case basis. Any approved refund may take up to 30 days to process.